With over 30 years' experience in the hospitality, travel and tourism industry, I am an expert in creating leaders, specialising in Sales & Customer Management.
My passion for imparting knowledge and establishing dynamic sales teams and trainers by educating and nurturing talents.
We've all been in that training where the trainer talked at us. We've attended the training because we had to, and we got nothing out of the training - for me, it should be the other way around. We should be engaging the participants and each time we call a break or end of day, they should be surprised how quickly the day went and how much they learnt.
I am the author of “So, you think you really know me?”, a true representation of your customer/guest/traveller/client, I believe all sellers need a proper understanding of their customer in a holistic sense before they can sell effectively.
I believe 'Everybody sells!', no matter what your job title is.
As a specialist in Sales & Marketing, Customer Service & Psychometric Testing, I have consulted, mentored, trained and worked with companies from all markets from Hospitality, Travel, Tourism, IT, Law, Automotive, Printing, Associations, Event Planners and Real Estate, who enjoy the high level of experience and service culture to create excellence with their next generation of sales leaders.
Spending 5 years living in Asia and travelling to many countries where I gained invaluable knowledge of other cultures in business through extensive experience in the fields of sales & marketing, loyalty, and management.
I've decided to share my ideas and concepts in the online learning space, because each day I have individuals from all over the work approach me through EstablishingYOU, my one-on-one mentorship programme, asking for various aspects of their career. So I decided to put this together in snippets, so they can take the courses at their own pace, and save money while doing it.
Allow me to share my knowledge with you - we'll have fun doing it too! :)
StartOHS of your training room
StartUnderstanding Adult Learners (5:05)
PreviewUnderstand your customers' needs and gaps
StartHow to use your tools (16:48)
StartGet yourself ready to train (5:09)
StartGames to play
StartLearning the content
StartA bonus module - you don't want to miss this one! (11:25)